New records in anniversary year
More than €330 million revenue, over 7.5 million shipments: GO! Express & Logistics continues on its impressive growth course. The express and courier service provider has also made additional investments in anticipation of further shipment growth in 2020.
Beyond limits: this is not just the new tagline of the company which has now been involved in the market for 35 years. It also sums up the company’s performance in 2019. While the courier, express and parcel industry (CEP) recorded growth of 3.8 per cent in the German market in 2019 according to BIEK, GO! achieved almost nine per cent growth in the same period, more than double the market growth.
Additional growth prospects thanks to outstanding expertise
Pharmaceutical industry, medical technology, high-tech and high-availability logistics are the main industries in which GO! anticipates further growth in shipment volumes in 2020. On the one hand, these are fields that are growing constantly in general. In addition to this, GO! has particular expertise in these services. This is evident both from the wide range of consignment options and from the tailored solutions for specific industries and companies. This includes the continuous expansion of services, most recently with the system-wide introduction of code delivery.
Quality leadership secured
The key to success: GO! is a leader in the CEP market thanks to minimum loss and damage rates and above-average delivery rates. A position that it will secure with far-sighted investment. For example, one of its data centres was modernised in 2019. The previously heterogeneous IT landscape is being replaced by a homogeneous solution. The result of this is significantly improved performance and, in line with continued growth, scalability of the data centre and service. Furthermore, GO! not only increased its station capacities in Germany and Austria in 2019, but also expanded its sorting capacities in the Austrian HUB.
2020: year of investment
In 2020, GO! will pursue a mix of firmly planned and optional, situation-specific investments. The planned investments include further process optimisations, such as to compensate for increasing traffic volumes, the demand-based, route-optimised expansion of the route network and the increasing use and testing of e-mobility solutions as part of a further modernised fleet. In addition, the shipment flows will determine the extent to which the station network, including the regional HUBs, should be expanded. And then there is the human factor: high-quality staff costs money. A pricing adjustment was unavoidable for 2020. Due in part to the shortage of skilled workers, it is more difficult to find, retain and train suitable employees.
Exceptional tests with increased shipment volumes
Christmas and New Year and peak times for CEP providers. To ensure that the generally increased volumes are delivered to customers on time, operations were also continued in the regional Hubs between Christmas and New Year for the first time. New Year’s Eve marked the last peak in shipment volumes. For this night alone, around 435 tonnes of fireworks were processed in the GO! system, with 160 tonnes delivered via direct transportation. The effect of the investments made in 2019 can be clearly seen from a major CEP event such as this. GO! has taken advantage of the opportunity and has shown that the new design and tagline introduced in 2019 have lived up to expectations – with exceptional CEP services.