Date and time of access, duration of visit, type of device, operating system used, features used, volume of data sent, type of event, IP address, domain name

Provision of the website

GDPR Article 6(1)(f) (legitimate interest). In doing so, we pursue the legitimate interest in providing our website.

Hosting provider, internal departments, external service provider for technical support

No

Deleted immediately after delivery by the web server

URL accessed, IP address, time and date of access, volume of data transmitted, website from which the user accessed the requested site (known as ‘referrer’), website accessed by the user’s system via our website, http status, information about the browser type and version used, user’s operating system, user’s Internet service provider 

Statistical evaluations, website improvement, system security (e.g. prevention of misuse), troubleshooting 

GDPR Article 6(1)(f) (legitimate interest). In doing so, we pursue a legitimate interest in improving the website, system security (e.g. preventing misuse) and troubleshooting.

Hosting providers, internal departments, external service providers for technical support, government agencies on request

No

Deleted 7 days after creation 

Title, first and last name of the person seeking the contact, postal address, telephone number, email address, fax number if applicable, content of message 

Receiving and processing enquiries, complaints or other feedback

GDPR Article 6(1)(f) (legitimate interest). In doing so, we pursue a legitimate interest in receiving and processing enquiries, complaints or other feedback

Hosting providers, internal departments, government agencies on request, GO! station according to entered zip code

No

Deleted after final processing of request; depending on the content, it may be stored for up to 10 years after receipt.

First name and surname of the recipient, title, email address, date and time of registration 

Sending newsletters for customers, proof of consent

GDPR Article 6(1)(a) (consent),

Article 6(1)(c) in conjunction with Article 5(1)(a)(2), Article 7(1) GDPR (fulfilment of statutory obligations)

 GDPR Article 6(1)(f) (legitimate interest). In doing so, we pursue a legitimate interest in that we can prove that consent has been granted.

Internal departments, in particular marketing, hosting providers, processors for sending newsletters, government agencies on request

No

Deleted after unsubscribing from newsletter: Title, first name, last name, email address

Deleted 3 years after unsubscribing from newsletter or discontinuation of our newsletter service: Title, first name, last name, email address

Mandatory data is marked with ‘*’ in newsletter registration form; other information does not have to be provided. 

You can revoke your consent via the unsubscribe link provided in each newsletter

First name and surname of applicant, title, telephone number, email address, content of cover letter, other application documents (CV, certificates) 

Receipt and processing of unsolicited applications

Article 88(1) of the GDPR in conjunction with section 26(1) first sentence, 26(8) second sentence of the Federal Data Protection Act

Internal departments, in particular HR department, GO! station according to entered zip code

No

After six months insofar as this does not result in employment

Mandatory data is marked with a ‘*’; failure to provide this data means that the online application form cannot be used

First name and surname of applicant, postal address, telephone number, email address, content of cover letter, if applicable details regarding the existence of a business registration and AFR certificate, as well as vehicle type/age in the case of independent courier operators

Receipt and processing of applications for courier drivers

Article 88(1) of the GDPR in conjunction with section 26(1) first sentence, 26(8) second sentence of the Federal Data Protection Act

Internal departments, in particular HR department, GO! station according to entered zip code

No

After six months insofar as this does not result in employment

Mandatory data is marked with a ‘*’; failure to provide this data means that the online application form cannot be used

Company, GO! customer number, title, first name and surname, postal address, email address, telephone number

Sale of shipping material

Article 6(1)(b) and (c) of the GDPR

Internal departments, processors, GO! station according to entered zip code

No

Up to 10 years

Mandatory data is marked with ‘*’ in order form; failure to provide the information means that no shipping material can be ordered in this way

GO! customer number, first name and surname, postcode, telephone number, email address 

Assistance finding the right shipping solution

Article 6(1)(b) and (c) of the GDPR

Internal departments, GO! station according to entered zip code

No

After issue is finalised; up to 10 years depending on content

Mandatory data is marked with a ‘*’; failure to provide this data means that the service assistant cannot be used

GO! customer number, first name and surname, telephone number (landline and mobile number), email address

Enable use of Internet portal for transport management

Article 6(1)(b) and (c) of the GDPR

Internal departments, GO! station according to entered zip code

No

After issue is finalised; up to 10 years depending on content

Mandatory data is marked with a ‘*’ in form; failure to provide this data means that transport management is carried out outside of the Internet portal

First name and surname of the participant, postcode, email address and satisfaction information 

Customer satisfaction survey to improve our service

Article 6(1)(c) and (f) of the GDPR (legitimate interest: sales promotion, customer acquisition)

Internal departments

No

Up to six months; or in some cases up to 10 years in the case of profit distribution

Obligation to provide personal data and consequences of failure to do so:

Mandatory data is marked with a ‘*’ in form; failure to provide this data means that your opinion is not taken into account in the customer satisfaction survey and you are not included in the prize draw

Consignment note number (tracking number)

Enable delivery tracking

Article 6(1)(b) and (c) of the GDPR

Internal departments, processors for handling order tracking

No

After issue is finalised; up to 10 years depending on content

Data is not mandatory; failure to provide data means that no deliveries can be tracked online